VIRTUAL SIAM CONFERENCE

6th-7th April 2022

2022 Agenda

Check back regularly for more updates.

All times shown are BST.

Conference Day 1

6th April 2022

08:00 - 08:45

TBC

Check back regularly for updates to the agenda and new speakers being announced

08:45 - 09:30

Michelle Major-Goldsmith and Simon Dorst

Kinetic IT

SIAM models for every foal, mare, filly or stallion (introducing archetypes, roadmaps and blueprints)

Years of experience in implementing SIAM solutions across the globe within a diverse customer base tells us that implementing SIAM is not an easy undertaking. The Bodies of Knowledge provide a best practice approach but, often due to the complexity, organisations create a SIAM model that supports their specific drivers without necessarily implementing all of the elements that make up an optimal solution.

This presentation will offer 4 archetypal SIAM models designed to respond to the common drivers and organisational goals such as:
• “We want improve our service quality through enhanced provider relationships and performance”
• “Our focus is on optimised cost and efficiencies from within our service delivery”
• “For our organisation we need enhanced governance and achievement of service targets”
• “We want to be able to flex and scale to be able to adopt more new technologies and approaches to services”

The presented archetypes can be mapped against Kinetic IT’s ‘full SIAM blueprint’, created over many years as well as our in-depth knowledge of the SIAM theory. It also defines an archetype-specific roadmap which allows organisations to focus on practical next steps, aligned to their business goals, whilst progressing towards a more mature and complete SIAM model.

09:30 - 10:30

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

10:30 - 11:15

Steve Morgan

Syniad IT

…or, (how to make sure your SIAM program will succeed and how to make it fail!)

Implementing a SIAM operating model involves huge change across your organization design, processes, contracts, governance, tooling and most fundamentally your organisation’s people and their culture.  This session looks back at recent engagements conducted by Steve and his team and pulls out the key elements which have seen clients succeed in their SIAM programs and also those things which caused delay, uncertainty and increased cost.

The session draws heavily upon practical experience in real-world implementations.  Whether you’re planning a SIAM program, in the middle of your programme or just completing it, they’ll be something for everyone here!

11:15 - 12:00

TBC

O

Check back regularly for updates to the agenda and new speakers being announced

12:00 - 13:00

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

13:00 - 13:45

TBC

Check back regularly for updates to the agenda and new speakers being announced

13:45 - 14:30

TBC

O

Check back regularly for updates to the agenda and new speakers being announced

14:30 - 15:30

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

15:30 - 16:15

TBC

O

Check back regularly for updates to the agenda and new speakers being announced

16:15 - 17:00

Rory Canavan

SAM Charter

The goal of this presentation is to help organisations understand the nature of risk in managing software and also how such risk should accommodate on-site IT estates, as well as the world of cloud.

17:00 - 18:00

Live Panel Session

Ram Kumar Sundaram

Jacob Andersen

Mark Bradley

Conference Day 2

7th April 2022

08:00 - 08:45

TBC

Check back regularly for updates to the agenda and new speakers being announced

08:45 - 09:30

Bhavya Godavarthi

Accenture

This session looks at the importance of automation in SIAM. The session includes what aspects to be focused on to deliver automation and make it lean, as well as the value achieved through automation in SIAM, and productivity through automation.
Finally, Bhavya will consider risk factors in implementing automation and mitigations. 

09:30 - 10:30

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

10:30 - 11:15

TBC

O

Check back regularly for updates to the agenda and new speakers being announced

11:15 - 12:00

Neville Hughes and Mark Bewick

Senior Consultant

Learn how Neville Hughes and Mark Bewick have improved service using experience management techniques, within a SIAM environment. 

The session will cover what experience management is, and how you can use it in a SIAM environment. It will also provide practical takeaways when it comes to contracts, tools, the role of the service integrator, and communication to the customer organization.

12:00 - 13:00

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

13:00 - 13:45

TBC

Check back regularly for updates to the agenda and new speakers being announced

13:45 - 14:30

Martin Goble

Lead Partner, Tata Consultancy Services

I will look at the challenges facing SIAM as organizations continue to evolve. I will discuss why SIAM continues to be relevant in new organizational models.


I will also look at how the success of Service Integration can be measured, considering evolving OKRs (Objective and Key results) and outcome based reporting. Finally I will consider how we can contract for SIAM in newer operating models.

14:30 - 15:30

Sponsor and Networking Time

Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.

15:30 - 16:15

Ronald Israels

Quint

In SIAM the retained organization has a dominant position. 

What are the main responsibilities and accountabilities? 

Which roles are needed to perform these? 

What is the relation of this retained organization to the business? 

And how can you implement a retained relation? 

These questions will be answered with examples out of the Dutch Market.

16:15 - 17:00

TBC

O

Check back regularly for updates to the agenda and new speakers being announced

17:00 - 18:00

Panel Session / Conference Close

Check back regularly for updates to the agenda and new speakers being announced

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