VIRTUAL SIAM CONFERENCE
6th-7th April 2022
All times shown are BST.
SIAM models for every foal, mare, filly or stallion (introducing archetypes, roadmaps and blueprints)
Years of experience in implementing SIAM solutions across the globe within a diverse customer base tells us that implementing SIAM is not an easy undertaking. The Bodies of Knowledge provide a best practice approach but, often due to the complexity, organisations create a SIAM model that supports their specific drivers without necessarily implementing all of the elements that make up an optimal solution.
This presentation will offer 4 archetypal SIAM models designed to respond to the common drivers and organisational goals such as:
• “We want improve our service quality through enhanced provider relationships and performance”
• “Our focus is on optimised cost and efficiencies from within our service delivery”
• “For our organisation we need enhanced governance and achievement of service targets”
• “We want to be able to flex and scale to be able to adopt more new technologies and approaches to services”
The presented archetypes can be mapped against Kinetic IT’s ‘full SIAM blueprint’, created over many years as well as our in-depth knowledge of the SIAM theory. It also defines an archetype-specific roadmap which allows organisations to focus on practical next steps, aligned to their business goals, whilst progressing towards a more mature and complete SIAM model.
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
…or, (how to make sure your SIAM program will succeed and how to make it fail!)
Implementing a SIAM operating model involves huge change across your organization design, processes, contracts, governance, tooling and most fundamentally your organisation’s people and their culture. This session looks back at recent engagements conducted by Steve and his team and pulls out the key elements which have seen clients succeed in their SIAM programs and also those things which caused delay, uncertainty and increased cost.
The session draws heavily upon practical experience in real-world implementations. Whether you’re planning a SIAM program, in the middle of your programme or just completing it, they’ll be something for everyone here!
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
The goal of this presentation is to help organisations understand the nature of risk in managing software and also how such risk should accommodate on-site IT estates, as well as the world of cloud.
This session looks at the importance of automation in SIAM. The session includes what aspects to be focused on to deliver automation and make it lean, as well as the value achieved through automation in SIAM, and productivity through automation.
Finally, Bhavya will consider risk factors in implementing automation and mitigations.
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
Learn how Neville Hughes and Mark Bewick have improved service using experience management techniques, within a SIAM environment.
The session will cover what experience management is, and how you can use it in a SIAM environment. It will also provide practical takeaways when it comes to contracts, tools, the role of the service integrator, and communication to the customer organization.
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
I will look at the challenges facing SIAM as organizations continue to evolve. I will discuss why SIAM continues to be relevant in new organizational models.
I will also look at how the success of Service Integration can be measured, considering evolving OKRs (Objective and Key results) and outcome based reporting. Finally I will consider how we can contract for SIAM in newer operating models.
Take this opportunity to explore our sponsor showcase, interact with their booths, download useful documnets and network face to face.
In SIAM the retained organization has a dominant position.
What are the main responsibilities and accountabilities?
Which roles are needed to perform these?
What is the relation of this retained organization to the business?
And how can you implement a retained relation?
These questions will be answered with examples out of the Dutch Market.
Check back regularly for updates to the agenda and new speakers being announced
