VIRTUAL SIAM CONFERENCE
2023 dates coming soon
The best thing about my job is that every day I’m meeting, talking and ‘cogitating’ with CxOs, heads of IT and business transformation leaders about their experiences and ambitions. It’s about understanding their vision, then enabling them to think differently and challenge the status quo to create the opportunities that will transform their business approach.
I’ve been there myself, having managed large-scale, technology-led projects in global enterprises. Through senior roles at some of the world’s leading financial institutions, including UBS, NYSE Euronext and Lehman Brothers, I’ve led enterprise service management strategies and I’m now working closely with our customers on initiatives to transform experience.
Bhavya is a SIAM and Service Management Consultant, helping clients manage change and meet their future with certainty by close collaboration. Passionate about blending and experimenting the emerging practices and methodologies into service management.
On the professional front Bhavya has 13+ years of total IT Service Management experience, with 5+ years in Project Management and People Management, 5+ years in presales, 5+ years in SIAM, and 8+ years in Service Management consulting.
Brian’s experience encompasses multiple disciplines including general management, sales, business change, procurement, and of course IT.
He spent 15 years on the executive boards of global FTSE100 companies in a variety of different sectors.
He has worked extensively in the UK, Europe, North America and Asia, including China.
Tenures have included Global CIO at Allied Domecq, Head of Business Transformation and CIO at Burberry, CIO of Scottish Power, CIO and Chief Commercial Officer of Smiths Group, President of Smiths Business Information Services, and President of Smiths Detection.
Craig is an experienced SIAM and service management consultant, he has a wide range of experience both in the private and public sectors over more than 18 years.
He has led large global teams and large scale transformations implementing SIAM and improving service management. Craig is passionate about creating solutions that will truly benefit the needs of the client, creating strategies that futureproof organizations and embracing new technology and tools to improve the way we work.
Danny Van Vosselen is the CEO and co-founder of 2Grips, a Belgian-Dutch company specialized in Service Management. He started his career 30 years ago in various roles before becoming self-employed in his specialization of IT service management in 2006. After a few years and name changes, 2Grips was born.
As a consultant, Danny has assisted both large and small private companies, public authorities and educational institutions like the Province of East-Flanders and the University of Hasselt. Characteristic of his approach is his strong focus on the human factor and his attention to attitudes, behavior and culture. Danny is also a SIAM Health assessment contributor. Don’t hesitate to contact him for a good chat about his passion for service management.
Guided IT organizations to produce effective strategies that have enabled the delivery of desired business outcomes and increase in value resulting in reduced operating costs, decreased TCO, increased revenue and increased customer satisfaction.
Subject matter expert in ITIL and COBIT enabling business transformations. Working within both the public and private sector delivering large scale SIAM transitions and transformations.
Strategic leader who turns statements of requirements into living and breathing capabilities.
An accomplished IT professional with over 20 years’ experience defining and delivering world class IT services for Global and National Organizations as a Senior IT Leader, Programme Leader and SIAM consultant. Consistently engaged in major transformation programmes and Senior Leadership roles across an impressive range of sectors.
Experience in leading the development of IT Operating models, Service Design and Organisational Design within several Major Transformation Programmes
Martijn is an experienced IT and Enterprise service management specialist, with many implementations at large and complex global enterprises under his belt. Over the past 20+ years, Martijn has helped organizations like Deloitte, the European Union and Danone with their multinational ITSM initiatives. He was one of the first people implementing 4me around the globe.
Before joining 4me in 2015, Martijn held a senior management position at European IT Service Management consultancy firm InfraVision, where he successfully built their ESM, SIAM and 4me practice.
At 4me, Martijn uses his experience to ensure that all 4me customers globally get the most out of 4me and are being supported in the best possible way by our partner’s and 4me. Martijn is based in the Netherlands.
Martin has been working in Service Management for over 25 years. Over the last 8 years he has implemented and run large Service Integration functions for multiple clients across the UK and Europe. An experienced speaker he conveys his message with enthusiasm and humour. When not thinking about SIAM Martin can be found playing his own songs in local pubs.
Mark is an outcome focused global service management leader with more than 25 years’ experience in the financial services, media and travel industries. He is known for challenging the status quo, “keeping it simple” and “aiming high”. These approaches have delivered significant improvements to service and cost in challenging environments.
More recently, Mark has implemented employee experience improvement programs and become a regular presenter and contributor at IT Service Management events and an author of articles offering practical guidance, with a particular focus on employee experience and service improvement.
Michelle and her co-presenter Simon Dorst bring a combined experience of over 50 years in service management.
They were Lead Architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founder members of the SIAM Foundation BoK architect team, as well as Subject Matter Experts for EXIN in developing the accreditation around this. The team was awarded Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK (in 2017). Simon and Michelle also led the revision of the 2nd edition SIAM Bodies of Knowledge in 2020.
They shared the award of itSMF Australia ITSM Thought Leader of the Year in 2018 and were both the Service Management Champion of the Year (Michelle in 2017, Simon in 2018) from itSMF Australia. They were also named as one of HDIs Top 25 Thought Leaders in Technical Support and Service Management (Simon in 2019, and Michelle in 2020).
Together they were the initiators and lead architects for the SIAM Health Assessment, to provide organizations with a global reference to start or improve their SIAM model.
A strategic thinking consultant & enterprise service management specialist with ~25 years’ experience obtained within public & private organizations.
Completed review, redesign, and management of numerous company functions, including operational models, people, process & tooling, delivering SIAM operational management during Transition or Transform projects.
Neville Hughes is a seasoned IT executive boasting over 25 years of experience across a multitude of industries, including financial services, media and publishing. He excels in delivery-oriented environments and has a strong track record of delivering improvements to clients and employees alike on a global scale.
During his extensive career, Neville has achieved a high level of competency in ITIL and Service Management which he uses to drive efficiency through automation and process improvement. He has a keen ability to implement processes that are assured with optimal levels of governance, and he successfully manages key stakeholders worldwide.
During recent years Neville has taken a keen interest in Experience Management and Experience Level Agreements as vehicles to improve service to employees. He is a regular presenter at industry events on these topics.
Paul Kirkeiner is the Director of IT Service Management Architecture at CNO Financial Group, which provides life and health insurance, annuities, financial services and workforce benefits solutions through our family of brands including BankersLife, ColonialPenn, and Washington National. Paul has spent the majority of his 25+ year career leading large IT departments implementing technology solutions for multibillion-dollar companies, ensuring efficiency while delivering benefits across the business. In those efforts he has many experiences leading through Infrastructure & Operations outsourcing transitions and subsequent vendor management. At CNO he is responsible for facilitating high performance in IT through effective service management, with assistance from our outsourced Service Integration and Management (SIAM) Team that helps us direct and coordinate multiple service providers.
Rachel Mcelroy is part of the senior leadership team at Cloud Gateway, a SASE platform service provider that securely connects anything to everything and works with both the public and private sector.
She has worked across the technology industry for over a decade and is a passionate believer in the societal impact that can be delivered through the adoption of the right technology.
She was a contributing author to VeriSM, Unwrapped and Applied, Service Management for a Digital Age and is a strong advocate of supporting diversity and inclusion to ensure that services are truly representative of the people that will use them.
Ronald is active in assignments aimed at setting up and managing IT and the usually related relationships with the business and suppliers (from business case to transitions and consolidations). Ronald has extensive experience as a program manager, line manager and consultant in both the public and private sectors. Ronald is passionate about realizing complex improvement projects and collaborative relationships against the background of business and social demands, technological promises and human capabilities.
Within Quint Wellington Redwood, Ronald is a Managing Consultant and regularly publishes on IT Service Management, Governance, SIAM and Sourcing.
With a technical background in business and systems analysis, Rory has a wide range of first-hand experience advising numerous companies and organizations on the best practices and principles pertaining to software and IT asset management. This experience has been gained in both military and civil organizations, including the Royal Navy, Compaq, HP and Flexera.
Rory is the CEO of SAM Charter, a Software Asset Management (SAM) consulting practice that is focused on recognizing your primary business drivers and ensuring all IT assets are in sync with business strategy and operations. All SAM Charter services are ISO/IEC 19770-1:2017 aligned, reflecting IT industry best practices.
Along with Kylie Fowler, Rory has recently co-authored a refresh of the ITAM Accelerate Process Kit; one of only two bodies of work in the world that have attained ISO 19770-8: 2020 (qualifying that a body of work has achieved ISO 19770-1: 2017 alignment).
Saishankar is an IT Service Management practitioner with 19+ years of experience. He is currently working as Global Head – SIAM & ITIL Practices in Cloud and Infrastructure Services at Wipro Ltd. and is accountable for successful transitions and operations of SIAM and ITIL engagements. A strong believer in results during the operations that defines the success of any design. Working at the grassroots level to enable simple and impactful outcomes for the customer. He has a strong ability to understand customer demand to value co-create through maximized productivity, improved process and thus the customer experience.
Simon and his co-presenter Michelle Major-Goldsmith bring a combined experience of over 50 years in service management.
They were Lead Architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founder members of the SIAM Foundation BoK architect team, as well as Subject Matter Experts for EXIN in developing the accreditation around this. The team was awarded Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK (in 2017). Simon and Michelle also led the revision of the 2nd edition SIAM Bodies of Knowledge in 2020.
They shared the award of itSMF Australia ITSM Thought Leader of the Year in 2018 and were both the Service Management Champion of the Year (Michelle in 2017, Simon in 2018) from itSMF Australia. They were also named as one of HDIs Top 25 Thought Leaders in Technical Support and Service Management (Simon in 2019, and Michelle in 2020).
Together they were the initiators and lead architects for the SIAM Health Assessment, to provide organizations with a global reference to start or improve their SIAM model.
Steve has over 35 years of experience working in IT, as a practitioner and a consultant. Steve has been at the forefront of developing the SIAM framework, working with Scopism on the production of the Body Of Knowledge publications and the supporting examination framework. Steve is currently engaged on a 3 year SIAM programme for a large public sector organisation in the UK. He brings enthusiasm and real-world experience to his presentations, which are always entertaining!
